Smart Response provides pre-defined responses that include dynamic information related to the business category. Depending on the incident type you can provide either a default or a unique response. With Smart responses, be rest assured and respond to the customers in a timely manner.
Smart Response reduces the time agents spend on searching and compiling information in a response.
Filter the response library based on category, language, tonality and business sector. Depending on the selections, the responses are derived.
Dashboard provides the list of reviews pending for action.
Quickly respond to reviews using Smart Responses. The Action tab contains the Smart Response feature. The feature directs you to a library of pre-defined responses powered by AI.