Resolve Tickets

Business​​ should​​ strive​​ to​​ resolve​​ tickets​​ as​​ soon​​ as​​ possible.​​ It​​ means​​ you​​ should​​ resolve​​ and​​ respond​​ to​​ every​​ negative​​ review​​ as​​ soon​​ as​​ possible​​ before​​ these​​ hurt​​ your​​ brand’s​​ reputation.​​ 

It​​ also​​ shows​​ your​​ responsiveness​​ and​​ care​​ towards​​ your​​ customers.​​ 

To​​ resolve​​ or​​ close​​ a​​ ticket,​​ follow​​ this​​ step-by-step​​ process:​​ 

Step1:​​ Go​​ to​​ Listings​​ in​​ the​​ left-side​​ panel​​ on​​ your​​ dashboard.​​ 

Step​​ 2:​​ Click​​ on​​ the​​ Tickets​​ link.​​ On​​ the​​ following​​ screen,​​ you​​ will​​ see​​ the​​ list​​ of​​ all​​ opened​​ and​​ closed​​ tickets:

Step​​ 3:​​ All​​ resolved​​ or​​ closed​​ tickets​​ will​​ have​​ a​​ green​​ tick​​ mark​​ in​​ the​​ Status:

All​​ opened​​ tickets​​ will​​ have​​ a​​ red​​ exclamation​​ mark​​ in​​ the​​ Status​​ column:

Step​​ 4:​​ To​​ resolve​​ a​​ ticket,​​ click​​ on​​ the​​ X​​ button​​ in​​ the​​ Action​​ column.

Step​​ 5:​​ Select​​ the​​ reason,​​ from​​ the​​ drop-down​​ list,​​ for​​ closing​​ the​​ ticket.

If​​ you​​ choose​​ the​​ last​​ option​​ –​​ Other​​ (please​​ describe)​​ –​​ you​​ will​​ the​​ following​​ window​​ on​​ your​​ screen.​​ 

In​​ the​​ text​​ box,​​ enter​​ the​​ reason​​ for​​ closing​​ the​​ ticket. ​​​​ Also,​​ you​​ can​​ attach​​ a​​ photo​​ (JPEG,​​ PNG,​​ JPG,​​ and​​ GIF)​​ as​​ the​​ proof​​ of​​ the​​ reason.​​ 

Step​​ 6:​​ Now,​​ click​​ on​​ the​​ Close​​ Ticket​​ button.

Step​​ 7:​​ The​​ status​​ will​​ change​​ to​​ resolved/closed​​ indicated​​ by​​ the​​ green​​ mark​​ and​​ the​​ X​​ icon​​ button​​ will​​ be​​ removed​​ from​​ the​​ Action​​ column​​ for​​ the​​ ticket.​​ 

 

If​​ you​​ still​​ have​​ any​​ other​​ question​​ or​​ doubt,​​ let​​ us​​ know.​​