You can assign a ticket to anyone you want. It’s an easy and straightforward process. You can assign both closed and open tickets.
To assign tickets, follow this step-by-step process:
Step1: Go to Listings in the left-side panel on your dashboard.
Step 2: Click on the Tickets link. On the following screen, you the list of all tickets:
Step 3: Now, go to the ticket that you want to assign. In the Action column, you have to click on the Share icon.
Step 4: Select the name, from the list, to which you want to assign the ticket to.
Step 5: If you want to send the ticket to another email, click on the checkbox just below the box. Enter the email ID in the box.
Step 6: Now, click on the Submit button to send or assign the ticket.
The recipient will receive an email that lists all details for the review associated with that particular ticket.
Let us know your queries and doubts, if any.